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Operations Manager (Corporate & International)

Competitive Salary
Location Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Operations Manager (Corporate & International) - Hybrid - ARD1073358

The Role

This senior role is crucial for the Towergate Corporate and International team to be able to perform and function more effectively and efficiently from an operational, administrative and compliance perspective.

This is an exciting opportunity to shape a new role as a key asset to our fast-paced team, working across all aspects of our business including Operations, Conduct, Finance and HR and liaising with our specialist teams in each area on behalf of stakeholders within our team.

A successful candidate would be required to have a problem solving, collaborative attitude and approach. Our work-ethic is demanding as we continue to grow rapidly and deliver exceptional results for clients, but our culture is highly collaborative, flexible and fun with every colleague working to support each other.

The team has expanded rapidly over the past five years, growing from three people to over 50 and needs to be able to leverage systems and processes to enable more efficient client service, yet always remaining conscious of the bespoke and complex servicing needs of our Corporate and International clients.

The role is primarily based at our brand-new offices in Leeds city centre, with the flexibility to work remotely for a proportion of the week and occasional travel to our colleagues in other locations, especially Manchester and London, would be encouraged.

Key Responsibilities

  • Working alongside Account Directors and Broking, Claims and Risk Management colleagues, to ensure the highest level of service delivery to our client portfolio.
  • Review of procedures and processes and initiating training, improvements and updates where needed to comply with Group standards and Conduct requirements.
  • Driving operational effectiveness and efficiency across business processes in line with our clients’ service requirements, team and Group objectives, ethical standards, Group standards, Conduct and regulatory requirements.
  • Identifying and implementing potential improvements in the processes and making recommendations to the Managing Director, Client Services Director and Team Leaders.

 

Qualifications and Experience

  • The enthusiasm, ambition and drive to succeed in a rapidly growing, dynamic and entrepreneurial division of Towergate and Ardonagh with self-motivation and proactivity.
  • Knowledge, experience and a proven track-record in the Insurance Broking processes and procedures, including the Conduct, Operations, Quality and Regulatory framework.
  • The ability to take ownership of issues, using knowledge, initiative and positive collaboration to find solutions for colleagues and clients.
  • An understanding of Insurance Broking customer service, ideally of corporate, risk-managed clients.
  • The ability to influence, negotiate and build strong stakeholder relationships at all levels.
  • Knowledge of Acturis (ideally advanced).
  • Diligent and detail-oriented, with truly exceptional attention to detail.
  • Effective organisation, with the ability to prioritise work and deliver results on time.
  • Dip CII qualification or equivalent (or a clear journey towards) is preferred.
  • Good IT skills, including Microsoft Outlook, Word and Excel fluency.
  • Excellent written and verbal communication, influencing and negotiation skills.

So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Advisory is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity. We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

#LI-TM1 #LI-Hybrid #AIB

The Company

Ardonagh Advisory are The Ardonagh Group’s broking and advisory platform, a community focused set of businesses with an unrivalled local footprint of experts across a wide range of sectors and specialisms, combined with national and international reach. We're proud of developing trusted relationships to support, and drive, the growth agenda of our clients. Our brands are Bravo Networks, Ethos Broking, Footman James, Hera Indemnity, Towergate, Towergate Health & Protection, Thompson & Bryan, Compass UK and Usay Compare.

By joining our business, you will be part of a network of around 4,000 employees with a vast range of backgrounds, expertise and organisational cultures united by our resilience, unique spirit and commitment to looking out for customers and our communities.

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