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Trainee Claims Advocate

Salary
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Purpose of the role:

To support the APAC team by effectively managing and settling claims in order to deliver a quality advocacy claims service to clients.

 

Key Role Accountabilities:

Principal Tasks

 

  • Ensure Claims are settled within specific handling times and Clients kept updated with the progress of their Claim
  • Building, developing, and maintaining close working relationships with Clients (both external and internal), experts and insurers by ensuring a consistently high standard of service is provided
  • Managing and promptly resolving all assigned external and internal queries
  • Producing claims information and presenting to insurers/reinsurers, either in written or networked format; and dealing with any resultant instructions, queries and enquiries
  • Monitoring insurers’ agreement and payment of funds and ensuring that payments are made to the appropriate beneficiary
  • Identifying any potential errors and omissions (with appropriate managerial assistance and oversight)
  • Reporting any claims difficulties immediately to Senior Management
  • Ensuring effective liaison with accounting colleagues both regarding collection/payment of funds, any queries and the subsequent clearance of accounting entries
  • Keeping up to date with market and system changes
  • Monitoring workload and reporting to Senior Management as appropriate
  • To be proactive in the provision of claims solutions for large clients and coverholders

 

Generic Knowledge Requirements

 

Candidate will receive appropriate training to become proficient in the following:

 

  • Sufficient knowledge and understanding of the relevant aspects of the Law of Agency and the Law of Contract to be able to perform the Principal Tasks
  • Sufficient knowledge and understanding of the general concepts of insurance to be able to perform the Principal Tasks
  • Good working knowledge of the Underwriters and markets; and their practices, documentation and customs
  • Good working knowledge of the Australian Insurance and regulatory environments
  • To be proactive in the provision of claims solutions for large clients and coverholders
  • Poses strong and effective communication to Senior Management

 

Specific Knowledge Requirements

Candidate will receive appropriate training to become proficient in the following:

 

  • Knowledge of Bishopsgate Insurance Brokers practices, procedures and service standards
  • Knowledge of Claims Division business strategy, goals and objectives.
  • Knowledge and/or awareness of Bishopsgate Insurance Brokers IT systems and processes

 

Competencies Required

 

  • Ability to retain existing business and the confidence of the client
  • Ability to work effectively as part of a team
  • Ability to work under pressure and meet deadlines
  • Ability to use Microsoft Word, Excel and PowerPoint packages
  • Good numeracy skills

 

Qualifications & Experience:

 

  • Strong Attention to detail and natural problem-solving skill
  • Ability to work under pressure and prioritise work accordingly
  • Proactively identifies and attempts to resolve issues

 

Person Specification:

 

Standard of Performance and Conduct Expected

 

  • At all times behave in a way that upholds and promotes the good name and reputation of Bishopsgate Insurance Brokers
  • Maintain the highest standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct
  • Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation
  • Deal honestly and fairly with fellow employees, customers, and others within the insurance profession
  • Take responsibility for own learning and development; keep up to date with developments in law and practice relating to own field of expertise; and ensure that all external and internal training obligations and requirements are fulfilled
  • Value other team members as colleagues

#PFI

The Company

Price Forbes & Partners is an independent specialist global wholesale insurance broker with offices in London, Bermuda, Chile, Dubai, and South Africa, focused on aligning the best markets, people, and products to achieve the right solution for our clients.

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Closing

in X days

{Expiry}