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Deputy Head of Processing – Pillar Lead

Salary
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Purpose of the Role:

To provide oversight and support for the Property, Construction, Programmes and Profin, Global Casualty, UK & Ireland pillars, all SMEs report to this candidate.  Key objectives of the role are as below.

Key Role Accountabilities:

 

  • Is the main contact for the Pillar Management.
  • Is responsible for monitoring income for the Pillar ahead of month end and reporting any failures/wins to the Head of Finance.
  • Candidate should be the first point of contact in the event the LOB (Line of Business) SME (Subject Matter Expert) is unable to assist.
  • All high priority/profile escalations to be brought to the attention of the Head of Premium Processing.
  • Monitor workflow within the LOB’s aligned to the Pillar either PF or BIB.
  • Will be responsible for reviewing RFT (right First Time) Stats from the bureau and cascading outputs to the team to drive improvement.
  • Point of contact for BCP (Business Continuity Plan) cascade to ensure manual process is put in place/followed up in the event that the workflow tool should fail.
  • Lead the Performance Reviews for those team members within the given pillar.
  • Ensure that CPD (Continued Personal Development) and online learning is completed prior to deadlines.
  • Approve absence within given Pillar to ensure sufficient cover.
  • Arranges any Training and Development that has been identified by the SME.
  • Will arrange correct system access for those within the Pillar.

Qualifications & Experience:

Minimum 5 years’ experience in a Team Leader/Senior Premium Processing role – Binding Authority experience is a must.

Person Specification:

Organised and good with people.

#AS 

Ardonagh Specialty Holdings Ltd incorporates Bishopsgate Insurance Brokers Ltd, Price Forbes & Partners Ltd, Ed Broking, Besso and Piiq. Together, these leading brands offer independent expertise and truly global reach across an unrivalled breadth of markets and client needs.

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