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Claims Manager - Professional Financial Risks

Salary
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Job Summary/ Overview

Contributing to the achievement of Corporate objectives by liaising with Producing Brokers and Clients and respects the development and handling of claims.  Accurately and efficiently manages the broking and/or processing of claims received from notification to settlement, in line with specified terms and conditions.

 

Responsible for:        Claims Advocates / Technicians

Reports to:                 Claims Director

Principal duties and responsibilities

 

Managing Resources

 

  • Delegating and supervising work to be undertaken by claims technical staff to ensure consistency of quality and service
  • Providing advice, support and guidance to junior claims staff as and when required.
  • Managing own workload and time, to maximise efficiency and ensure that deadlines and targets are met
  • Undertaking ongoing communication with claims colleagues, accounts and other Bishopsgate  Divisions to ensure timely and accurate production of documentation and maintenance of systems and records
  • Providing advice and guidance, and sharing of knowledge and expertise, within own division and across the Group
  • Managing relationships with internal litigation and outside counsel for Insureds. 
  • Cultivates relationships with the claims groups for our producing wholesale clients.

 

Relationship Management

 

  • Continuing to develop and maintain relationships with peers, senior management and colleagues both within own Division and across Ardonagh Group
  • Managing and developing relationships with underwriters, adjusters, attorneys, clients, and industry peers
  • Actively participating in regular team discussions/updates

 

Business Operations

 

  • Overseeing and completing production of new claims files and ensuring they are complete in line with defined standards
  • Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
  • Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
  • Providing Underwriters with an informed précis of claim
  • Answering complex questions from Underwriters quickly and accurately
  • Negotiating with underwriters, attorneys and clients on complex claims
  • Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
  • Reviewing and assessing Underwriters comments and making informed decisions
  • Overseeing the receiving of settlements within agreed timescale
  • Expanding knowledge of policies and their implications.
  • Reconciling funds and accounts, investigating any discrepancies that arise
  • Producing accurate and quality correspondence, filtering information to ensure relevance to receiver
  • Providing regular feedback to Claims Director on portfolio of claims, current status and market conditions and their possible implications
  • Supervising and checking work produced by junior team members and providing feedback where appropriate
  • Attending client meetings as appropriate

 

  • Timely and efficient problem resolution using broad experience gained and escalating contentious issues/complex claims to Claims Manager or Head of Division as appropriate
  • Ensuring compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
  • Undertaking general office administrative duties as and when required
  • Using market knowledge to justify loss reserves set by Third Parties on certain claims.

 

Market Environment

 

  • Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
  • Recording Continuous Professional Development (CPD)

·Understanding and being sensitive to current market dynamics

 

MAIN job requirements (education and experience necessary to fulfil job)

 

Education

Good GCSE’s or A Levels including Maths & English - Required                  

DIP CII / ACII - Desired                                                                                 

Cert CII – Required

 

Experience

Proven and practical experience of applying competencies detailed below - Required

 

        

 

Technical Competence

 

  • Knowledge and understanding of the general insurance market and principles relating to Professional Financial Risks (E&O, D&O & Cyber)
  • Understanding of London market claims practices, processes and procedures including systems and relevant documentation
  • Knowledge and understanding of North American claims business
  • Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts

 

 

Core Competencies

 

  • ·Working in a team environment
  • Client focus and relationships
  • Communication
  • Driving for results
  • Business awareness
  • Values based leadership
  • Relationships and networks
  • Strategic perspective

 

The Company

Ardonagh Specialty Holdings Ltd incorporates Bishopsgate Insurance Brokers Ltd, Price Forbes & Partners Ltd, Ed Broking, Besso and Piiq. Together, these leading brands offer independent expertise and truly global reach across an unrivalled breadth of markets and client needs.

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Closing

in X days

{Expiry}