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Apprentice Account Handler

Vacancy Salary
Vacancy Location Norwich, Lincoln, Henley, Leeds and Milton Keynes
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Ardonagh Advisory Emerging Careers Apprenticeship Programme


When life has come to a crossroads and you are unsure which direction to take your career…could Insurance be the right career for you?


Here at Ardonagh Advisory, we are launching a new and exciting Emerging Careers Programme, giving you the opportunity to unlock all those hidden skills and potential, that you never knew you had.


Starting in September 2022, you will begin to build a successful career through our robust induction before embarking onto our Apprenticeship programme. Yes, there will be lots to learn but don’t worry, you will be supported throughout your journey to help you to be outstanding in your career in Insurance.


Making sure you are prepared to succeed through our eight-week induction and on-boarding programme, that will see you learn and develop your knowledge and skills that will be crucial for the role of Apprenticeship Account Handler. You will be supported through experienced mentors and buddies throughout your Apprenticeship journey. This is a fantastic opportunity to earn whilst learning great skills and setting solid foundations for your career ahead.

Following a successful induction, you will undertake an 18-month apprenticeship programme which will provide supported studying towards achieving a level 3 qualification in Insurance. Once you have obtained your Chartered Insurance Institute (CII) certification, this will enable you to evolve and flourish in Ardonagh Advisory through our internal talent programmes in areas such as Leadership, Sales and Insurance to name a few.


Being part of the Emerging Careers Programme means your future is looking very bright indeed.


Still need a bit of convincing to apply? Please click on this video to find out more.


Come and be part of a fantastic opportunity and start your insurance career with Ardonagh Advisory.

If you would like more information or a copy of the Programme Brochure, please contact


#wewantyou #loveinsurance

Ardonagh Advisory


Ardonagh Advisory is an award winning independent intermediary specialising in Insurance Products. We are committed to providing our customers with expert advice, and we’re delighted to have achieved industry recognition for this. We are immensely proud of the awards we have won, and we achieved Gold accreditation from the Investor in Customers (IIC) assessment in 2021 in recognition of our service excellence and our commitment to understanding and meeting the needs of our customers. 


Our people are key to the continued success of our business. As a result, we provide an inclusive, dynamic working environment where development and opportunity go hand in hand.


We are dedicated and committed to growing our talent internally and have robust career pathways at all levels and have a dedicated award-winning Learning & Development team that delivers talent programmes including our Women in Leadership Programme that has recently been awarded a Princess Royal Training Award.


If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future.


Our culture and values


Our Account Handlers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.


Our people share a common mindset that sets us apart. Our Account Handlers are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.


Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.


Purpose of the Role:

Provide support to assigned Account Executive/portfolio in the day to day running of the client portfolio, including setting up all appropriate actions for renewal. Act as the first point of contact for all client/insurer queries/issues as they arise. Maintain relationships with existing clients and build relationships with new ones.

Key Responsibilities:

Portfolio Support

  • Ensure the smooth running of assigned portfolio
  • Independently respond to queries from both clients/insurers in a proactive manner, whilst keeping Account Executive/Broker informed as appropriate
  • Co-ordinate administration of schemes, including invoicing, membership data, claims data, communication materials and other associated queries as appropriate

Relationship Building

  • Develop, maintain and cultivate a constructive and professional relationship with internal and external stakeholders at all levels
  • Be the first point of contact for day-to-day enquiries from internal and external stakeholders

Renewal/New Business Support

  • Support the creation of presentations for both new and existing clients
  • Proactively initiate and manage the gathering of relevant data for client renewals and mid-term adjustments, ensuring accuracy at all times
  • Periodically attend client meetings with internal stakeholders as required 

System Administration

  • Ensure client records are accurate in respective Client Relationships Management (CRM) system, resolving any identified discrepancies in the CRM system and associated documentation
  • Provide a proactive professional service for both internal and external stakeholders
  • Proactively seek and recommend improvements to processes and services, participate fully in the implementation of them and be an advocate for change

What do we offer in return?

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company. We also fully understand that everyone is different, and everyone have different priorities, so we offer flexible and hybrid working that works for you and Ardonagh Advisory.


Diversity and inclusion

Here at Ardonagh Advisory we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers, and insurer partners equally, fairly and respectfully.


Come and be a key part of a market-leading, fast-growing company.


Please apply online. The vacancy may close earlier than advertised depending on the number of applicants so don’t delay…apply today!!


The Ardonagh Group is the UK’s largest independent insurance broker with global reach. We are a network of over 100 office locations and a workforce of nearly 7,000 people. Formed in 2017 and following a series of acquisitions in 2018, Ardonagh today brings together best-in-class brands including Autonet, Bishopsgate, Carole Nash, Geo Underwriting, Price Forbes, Swinton, Towergate and URIS. Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs.

Our understanding of the communities we serve, together with our scale and breadth, allows us to work with our insurer partners to deliver solutions that meet our customer needs. Visit for more information. #AD

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